| Registration and Logging into the MHPF website |
| Why can't I login? |
| To login into the MHPF website you must use the Username and Password supplied to you by your MHPF Administrator OR that you provided in the registration process. If you have not yet registered then you must first do so in order to login. If you have registered and still are unable to login then first check that you have all cookies enabled on your web browser, you may need to add this web site to your browsers list of trusted web sites. If you are banned from MHPF then this may prevent you form logging in, in which case check with the MHPF website support team. |
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| Do I need to register? |
| You need to register to be able to post in the MHPF Public forums and to view and request membership options. It only takes a few minutes to register and is free, and registering enables you to use extra features on the MHPF website, so it is recommended that you do so. |
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| Lost Passwords |
| If you have lost your password then don't panic. Although passwords can not be retrieved they can be reset. To reset your password click on the Login button and at the bottom of the login page you will have a link to the lost password page to request that a new password be emailed to you. If this option is not available or you do not have a valid email address in your profile then you need to contact the MHPF Support Team or your MHPF Administrator and ask them to reset your password for you. |
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| I Registered in the past but can't login |
| It could be that you haven't used the MHPF website for a long while. It is common for the MHPF Support Team to periodically delete inactive users from the database to free up usernames and reduce the size of the database. MHPF members are excluded from this process and remain on the MHPF system indefinately. |
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| User Preferences and Personal Information |
| How do I change my personal information? |
| You can change your preferences and personal information from the Edit Personal Details menu item found under the iPERSONAL menu once you have logged into the MHPF website. You will be able to add/edit personal information and preferences from this menu item. |
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| Posting Issues |
| How do I post a message in the forum? |
| To post a message in the Forums click on the relevant button on the forum or topic screens. The facilities available to you in each of the forums are listed at the bottom of the topic screen. |
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| How do I delete posts? |
| Unless you are a Forum Moderator or an Administrator you can only delete your own posts and only if the forum has been setup with the relevant rights for you to be able to delete your post. If someone has replied to your post then you will no-longer be able to delete it. |
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| How do I edit posts? |
| Unless you are a Forum Moderator or an Administrator you can only edit your own posts and only if the forum administrator has created the relevant rights for you to do so. When you edit your posts depending on the forum setup, it will display the username, time, and date of when the post was edited at the bottom of the post. |
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| How do I create a poll? |
| If you have sufficient rights to create a poll in a forum you will see a 'New Poll' button at the top of the screen on the forum and topic screens. When creating a poll you need to enter a poll question and at least two options for the poll. You may also select whether people can vote multiple times or just once in the poll. |
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| Why can I not view a forum? |
| Some forums are setup to allow only certain users or groups of users to access them. To view, read, post, etc. in a forum you may first need permission which only a forum moderator or a forum administrator can grant you. |
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| Rich Text Editor (WYSIWYG) posting issues |
| If you are using Internet Explorer 5+ (windows only), Netscape 7.1, Mozilla 1.3+, Mozilla Firebird 0.6.1+, and if the forum administrator has enabled it you should have a Rich Text (WYSIWYG) Editor to type your messages with. Alternatively you can "cut" from any application, and paste directly into the Editor and maintain formatting. |
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| Message Formatting |
| Can I post images? |
| Images can be added to your posts. You can also link to any image that is stored on a publicly accessible web server, eg. http://www.mysite.com/my-picture.jpg. |
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| What are closed topics? |
| Closed Topics are set this way by forum administrators or moderators. Once a Topic is closed you will no-longer be able to post a reply in that topic or vote in a poll. |
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| Administrators and Moderators |
| What are Forum Administrators? |
| Forums Administrators are people who have the highest level of control over the forums, they have the ability to turn on and off features on the forums, ban users, remove users, edit and delete posts, create users groups, etc. |
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| What are Forum Moderators? |
| Moderators are individuals or groups of users who look after the day to day running of the forums. They have the power to edit, delete, move, close, unclose, topics and posts, in the forum they moderate. Moderators are generally there to reply to messages and to provide expert or professional advice and information. |
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| Private Messaging |
| I cannot send Private Messages |
| There maybe several reasons for this, you are not logged in, you are not registered, or the Website Support Team have disabled the Private Messaging system. |
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| I cannot send Private Messages to some users |
| This maybe because the person you are trying to send a Private Message to has blocked you from being able to send them Private Messages, if this is the case you should receive a message informing you of this if you try to send them a Private Message. |
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| How can I prevent someone from sending me Private Messages |
| If you do find that you are getting unwanted Private Messages from a user you can block them from sending you Private Messages. To do this go into the Private Messaging system and go to your buddy list. Go to add the user as a buddy, but instead choose the option from the drop down list 'Not to message you', this will prevent this user from sending you anymore Private Messages. |
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